NETCARE LIMITED
Integrated Report
for the year ended 30 September 2021
Integrated Report
for the year ended 30 September 2021
Our purpose…is to provide YOU
with the best and safest care.
COVID-19
COVID-19408kbOperating environment
Operating environment330kbStakeholder expectations
Stakeholder expectations279kb
Deliver outstanding person-centred health and care
Recognise, protect and invest in our employees and healthcare practitioners
Partner with the public sector and civil society to accelerate transformation in SA and prioritise higher social returns
Recover, defend and grow long-term profitability
Continue to develop visionary and effective leadership
We are reinventing how we deliver health and care; moving Netcare from the siloed and episodic approach typical of traditional healthcare to providing seamless and integrated services across all our platforms, enabled by digitisation and informed by rich data. Over the medium term, we expect to achieve a care offering that is highly differentiated in SA, driving above market growth and earning enhanced returns for our shareholders. Achieving our strategy will also deepen the socioeconomic and environmental value we create for our stakeholders and society in the long term.
Netcare’s strategy responds decisively to the three global healthcare megatrends…
Customer centricity
Digitisation
Data
…and leverages off our unique ecosystem of assets and services…
…to create a sustainable competitive advantage for the Group.
Person-centred health and care that is digitally enabled and data driven
Each of our strategic pillars has clearly defined objectives, plans and projects that in combination will achieve our intended strategic outcomes. Leading our sector in environmental sustainability has become core to our approach and has now been elevated to a standalone pillar, aligned to the criticality of this aspect of ESG for global wellbeing.
Board Chair's Review
Thevendrie Brewer, Board Chair
Tireless service on the frontline of this pandemic, which too often demands that they make the highest sacrifice, is undeniably taking a heavy toll on our people. Despite this, they remain strong and dedicated, inspired by our purpose and in answer to our higher calling.
Chief Executive Officer’s review
Dr Richard Friedland, CEO
Despite all we have endured during the COVID-19 pandemic, particularly over the past year, we look to the future with greater resolve; never before has our purpose as healthcare workers been clearer or more inspiring!
Chief Financial Officer’s review
Keith Gibson, Chief Financial Officer
Although COVID-19 and its effects will remain with us for the foreseeable future, we believe the experience we have gained over the last 18 months will enable us to better manage its complex impacts. The Group’s balance sheet and underlying businesses, and our pipeline of strategic initiatives, are strong. This should support Netcare’s return to pre-COVID-19 levels of profitability and growth over the medium term.
We strongly believe that our passionate people are the cornerstone of our sustainable business growth and success. Accordingly, our remuneration policy is designed to create a strong performance culture and drive the delivery of our person-centred health and care strategy that is digitally enabled and data driven.